D. Mark Faber

11474 Frederick Road
Ellicott City, Maryland 21042

Home: (410) 531-2991
Day voice: (301) 286-6966

EDUCATION

• Weekend College of Notre Dame of Baltimore, Maryland - Degree conferred, BA - Computer Information Systems
• Columbia International University - Columbia, South Carolina, Degree conferred - BBE
• Microsoft's Certified Professional - Completed: Implementing and Supporting Microsoft® Windows NT® Server 4.0; Implementing and Supporting Microsoft® Windows NT® Server 4.0 in the Enterprise; Implementing and Supporting Microsoft® Windows® 98; Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0; Implementing and Supporting Microsoft® Windows® 2000.
• Certified Novell Engineer - Completed

PROFESSIONAL EXPERIENCE

• Maintain and support help desk and inventory databases.
• Provid software and hardware support for 800 user LAN/WAN.
• Experienced in using Windows 3.1 - XP & Novell 3.12 NOS.
• Assist SQL DBMS manager.
• Project lead for migration Eudora mail to Office Outlook 2003 for the Hubble Space Telescope project.
• Setup and support Macintosh and PC desktops and laptops.
• Assist in Intranet/Internet development and support.

• Operated and supported a PCBoard BBS.
• Administered a 160 node MS LAN Manager 2.2c NOS.
• Consulted on security issues for Novell 3.12, 4.1 NOS.
• Maintained documentation and inventory databases.
• Installed and configured both client/server software.
• Conducted backups and electronic security for network.
• Tested for firewalls and intrusion detection.
• Supported Mosaic, Netscape, Gopher, FTP, TELNET using TCP/Connect II.
• Installed upgrades and assisted in LAN administration for Novell 3.12.
• Administered a 150-user LAN/WAN.
• Provided support for Pinnical-re writable optical drive, SyQuest removable drives.
• Did troubleshooting for hardware/software issues.
• Provided support for MS Office, WordPerfect 5.1, 5.2 & 6.0a for Windows.
• Supported Visio, Net Scheduler3, Harvard Graphics, ProComPlus, MS Project, Lotus Organizer.
• Performed motherboard swaps, memory and drive upgrades, modem and NIC replacements.
• Installed and configured client/server CentralPoint AntiVirus & Colorado backup.

• Performed PC construction, repair, & Preventive Maintenance.
• Installed and configured Novell 3.12 networks.
• Supported WordPerfect 6.0a, BitStream fonts.
• Supported Microsoft products running on 8 node Lantastic Network.